Resident Manager

Updated: May 07, 2024 05:22 PM GMT

Teardrop Hotels

Balapitiya

Responsibilities

· Oversee daily activities of the property including all departments and customer service.

· Operate the hotel efficiency, profitability and customer satisfaction while managing subordinate staff in the day-to-day performance of their job duties.

· Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development.

· Coordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security, grievances, and stock control.

· Able to act with initiative, be proactive in getting things done and exceed expectations of both guests and colleagues where possible.

· Lead the team to deliver exceptional guest service and quality standards, ensure colleagues understand key drivers of guest satisfaction, and involves the team to develop new initiatives to enhance guest satisfaction.

· Build relationships with guests, utilizes feedback to improve service and standards.

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