Customer Care Associate - Work From Home

Kumu

Caloocan, Metro Manila

As a Customer Care Associate at Kumu, you will be responsible for providing exceptional customer service to our users while working from the comfort of your own home.

This part-time position is ideal for individuals who are independent, driven, and possess strong problem-solving and project management skills.

Responsibilities : 1. Manage incoming inquiries from customers via email, chat, and phone, resolving issues in a timely and efficient manner.

2. Assist customers with account management, payment processing, and technical troubleshooting.3. Educate users on the features and functionality of the Kumu platform.

4. Collaborate with internal teams to escalate and resolve complex customer issues.5. Document customer interactions and feedback to help improve our products and services.

6. Proactively identify trends and opportunities to enhance the customer experience.Requirements : 1. 1 year of customer service or related experience.

2. Excellent communication skills, both written... More Detail

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