Remote Web Chat Associate

Grab Philippines

Caloocan, Metro Manila

Job Description : Grab Philippines is seeking a Remote Web Chat Associate to join our dynamic team in Caloocan, NCR. As a part-time Associate Level team member, you will be responsible for providing exceptional customer service and support through our web chat platform.

Responsibilities : 1. Respond to customer inquiries and provide support through web chat in a timely and professional manner.

2. Troubleshoot technical issues and provide solutions to customers using the web chat platform.3. Maintain a high level of customer satisfaction by ensuring all customer inquiries are resolved effectively.

4. Collaborate with other team members to ensure a seamless customer experience across all communication channels.5. Utilize data and analytics to identify trends and improve customer interactions on the web chat platform.

6. Continuously strive to improve processes and implement innovative solutions to enhance customer satisfaction.7. Ensure adherence to all company policies and... More Detail

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