Associate Customer Engineer
Updated: May 04, 2024 11:43 PM GMT
EQPLUS TECHNOLOGIES PTY LTD
CenturionKey Performance Areas
Ensure IT Services are Accessible to Internal and External Customers
• Attend IT incidents and requests.
• Configure new equipment.
• Adopt a proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.
Provide Desktop Support
• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.
Management of Multifunctional Devices and Scanners
• Establish connection and access to MFD and Scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
• Manage replacement of consumables in the region.
Provide Network and Telephone Support
• Replace faulty devices.
• Provide 1st line support of telephone infrastructure.
Asset Management
• Undertake audits of... More Detail
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