Chat Support Associate

Machine Ventures

Caloocan, Metro Manila

Job Description : Machine Ventures is seeking a motivated and customer-oriented Chat Support Associate to join our team in Caloocan, NCR, PH.

As an entry-level position, this role is perfect for individuals with 1 year of experience or less who are looking to kickstart their career in customer support.

Responsibilities : 1. Provide timely and professional responses to customer inquiries through chat support channels.2. Assist customers with product information, order status, troubleshooting, and other related queries.

3. Utilize resources effectively to provide accurate and efficient solutions to customer issues.4. Maintain a positive and empathetic attitude towards customers while resolving their concerns.

5. Collaborate with other team members to ensure a seamless customer support experience.6. Keep detailed records of customer interactions and transactions in the CRM system.

Requirements : 1. Resourceful and reliable individual who can work independently and as part of a... More Detail

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