Warranty Specialist

Apex Business Solutions

Eshowe

Roles and Responsibilities
• Perform research on warranties concerns, prepare / customize warranty papers for work.
• Review all warranty claims, administer and submit for warranty approval.
• Monitor repair order completion for authorization as per warranty requirement
• Assist various departments and fulfill all warranty requirements.
• Monitor all customer inquiries and requests on warranty issues.
• Supervise all information, update database and prepare required supporting documents.
• Ensure customer satisfaction and ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Prepare and maintain all warranty documents according to distributor and manufacturer requirement.
• Monitor defective products and withdraw specific batch of products if required.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Coordinate with account departments and... More Detail

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