Community Support Representative - Eats German Speaker

Uber

Azóia

About the Role
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together!
What the Candidate Will Do
Resolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets
Investigate case details to resolve root cause of issues
Learn and master multiple applications and resources including contact management systems and knowledge bases
Communicate quickly and effectively to internal and external stakeholders
Triage and escalate urgent issues in order to drive them to resolution
Complete thorough documentation and... More Detail

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