Customer Support Representative - Rides - German speaker

Uber

Leiria

About the roleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24 / 7.

At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.

Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.Basic Qualifications

Fluent in GermanGood knowledge of English (written and spoken).Currently living in Lisbon or willing to move.Availability to work in rotating shifts from Monday to Sunday (crucial).

Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.

Passion for helping others and creating support experiences that exceed users... More Detail

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