Senior Governance Specialist - For Philippines

Updated: May 03, 2024 06:05 AM GMT

First Advantage

Muntinlupa, Metro Manila

The role of the Senior Governance Specialist is to ensure the International Governance team provides excellent services to our customers and promote that idea through the International Governance organization. The position works closely with First Advantage Operations, Client Management and Support teams to address client and program concerns and to improve the client and candidate experience through improved visibility to operations leadership, effective operations execution and improvements in key performance indicator such as turnaround time, quality, unable to verify rates and efficiencies.

Duties and Responsibilities

Participate in development process, including testing, new product initiation and requirements.

Analyze metrics and client trends to identify opportunities for proactive and strategic solutions to Operational defects.

Work with Project Teams to identify problems, analyze the data, and drive performance improvements.

Analyze performance trends against ‘Service... More Detail