Associate Customer Care Representative - For Philippines

Updated: April 10, 2024 07:56 AM GMT

First Advantage

Muntinlupa, Metro Manila

Job Summary

The Global Customer Care Associate receives, evaluates, and answers customer inquiries in a timely manner. They will also interact with customers via phone, chat and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints. This position is responsible for enhancing each customer's relationship with First Advantage. Support is primarily delivered through phone and occasionally via email and chat. Each email/chat/call is unique in that there are no scripts to follow. Success in this role requires strong organizational skills, high attention to detail, effective time management, solid decision-making, keen problem-solving skills, and excellent communication.

All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. Working at home requires internet speeds that can support the FA systems; a minimum... More Detail