Customer Service Representative

VCloud

Bacolod, Negros Occidental

General Objective

The objective of this position is to service inbound and outbound customer interactions via phone and/or other channels. This will be done by answering inquiries from Healthcare Providers and Consumers regarding specific Pharmaceutical products and programs by utilizing approved reference materials or escalating to external departments. Specific individual and team quality metrics will be assigned as goals. The VCloud Management Team will review your performance periodically to assure these objectives are being met or exceeded.

Primary Role and Responsibilities

Customer Service Representative (CSR) - a customer-focused individual who serves as the primary resource for healthcare professionals (HCPS) and consumers regarding products and services. The CSR utilizes his/her customer service experience and product/program training to communicate specific messaging. The CSR utilizes excellent communication and organizational skills while working independently in a call... More Detail

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