Training & Quality Lead

Transcom

Giza, El Omraniya, Egypt

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.

An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of Training & Quality Lead.

Join our Transcom Family as a TQL.

Job Description:

- Overseeing the overall Quality delivered by all our sites and creating action plans where needed

- Reporting the quality scores towards the client and presenting the actions taken to improve

- Leading and developing the QA's and Trainers

- Optimize current Quality assurance and Training processes

- Overall maintaining the quality and training delivery in all locations

- Prepare and analyze statistical reports on the service results, notifying them with improvement proposals and approaches to perfect the... More Detail

Apply Now

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