On-Site Service Specialist

Hitachi Energy

Cheonan-si, Chungcheongnam-do, South Korea

• Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity. • Troubleshoot issues throughout facility & with remote users along with: • Printers – manage supplies, provide troubleshooting, & coordinate with technicians. • Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones. • Accounts – manage use & upkeep of shared user accounts. • Factory PCs – manage deployment of hardware and setup of various types of software. • Network – assist with adding or modifying network connections & cabling. • Hardware – assist & manage various cabling and peripherals for user workstations. • Work with multiple teams on IS & IT needs for integration of new devices & machines. • Provide documentation of issues, solutions, and potential problems. • Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if... More Detail

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