Information Technology Team Manager

Updated: May 01, 2024 09:39 PM GMT

Yazaki Egypt

Faiyum, Qesm Al Fayoum, First Al Faiyum

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Job vacancy:

IT Team Manager.

Key Responsibilities:

• IT Field Services and Support:

Support the network & systems services, manage IT operation and Field Operation within the Egyptian locations.

• IT End User Service and Support:

Take end user calls; analyze issues and requests regarding IT services; create and manage tickets within the ITSM software ServiceNow; prioritize and categorize such tickets; manage and steer escalation of tickets to the next level in IT support; work on tickets on a 1st level basis regarding defined SLA times based on ITIL procedures and processes.

• CSC and Mfg. Mgmt. Relationship:

Maintain communication with Plant and CSC Mgrs. to understand new IT requirements and

inform IT Initiatives and IT Performance of his region.

• Liaison for IT & Business Project:

Provide support to Central IT Staff teams for the implementation of new... More Detail