Duty Manager

Updated: May 01, 2024 06:38 PM GMT

Accor Hotels

Ajman

Job Description For Duty Manager(HOZ58989) in Ajman,United Arab Emirates UAE. AccorJob DescriptionConsistently offer professional, friendly and engaging serviceLead and manage all aspects of the Front desk and ensure all service standards are followedCheck and maintain the Duty Manager safe in accordance to the procedures set by the company.Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasonsHandle guest concerns and react quickly, logging and notifying proper areas.Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guests complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotels InterestBalance operational, administrative and Colleague needsAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesPerform any... More Detail

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