Head of Customer Value Management

Updated: May 01, 2024 09:41 AM GMT

MultiChoice Group

Lusaka

Purpose of the Position

Focused on delivering the linear TV (DStv and GOtv) business targets for Reconnects, Disconnects, Active Days, ARPU, CSAT and Base Management as per budget along valued add services and OTT solutions contributing to the formulation of CVM strategy and ensuring its correct implementation.

The Head of CVM is responsible for all CVM related activities in-market, complete and up-to-date understanding of the customer base behaviour and trends as well as to maintain a highly skilled and motivated team to ensure maximum efficacy.

Key Performance Objectives

Strategy localization and execution
• Deliver the Customer Value Management strategy that will drive and enable the Customer value, targets and objectives.
• Translate the organizational strategy into meaningful operational targets and strategic focus areas for the business unit under management.
• Ensure that the focus areas are disseminated to all levels in the business unit.
• Keep a close relationship and... More Detail