Service Controller

Updated: May 01, 2024 09:39 AM GMT

Telecommunications Company

Westville

· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· Manage large amounts of incoming calls

· Log service calls received

· Ensure timeous handling of all customer queries

· Identify correct fault diagnosis

· Accurately load all information on the BPO system

· Data capturing

· Processing quotations

· Coordinate technicians

· Follow communication procedures, guidelines and policies

· Prepare product or service reports by collecting and analyzing customer information

· Open and close all calls received

· Perform any other duties as assigned from time to time

Job Type: Full-time

Education:
• Certificate (Preferred) More Detail