Online Contact Center Officer

Storm Technologies

Caloocan, Metro Manila

Job Description : Storm Technologies is seeking a motivated and detail-oriented Online Contact Center Officer to join our team in Caloocan, NCR, Philippines.

As an Associate Level position, the successful candidate should have at least 4 years of experience in a similar role. Responsibilities : - Manage incoming customer inquiries through various online channels such as email, chat, and social media- Provide timely and accurate responses to customer questions and concerns- Assist customers with placing orders, tracking shipments, and resolving issues- Collaborate with other departments to ensure customer satisfaction- Maintain a high level of professionalism and customer service at all times- Monitor and analyze customer feedback to identify trends and improvement opportunities- Meet or exceed performance metrics related to response times, customer satisfaction, and productivityRequirements : - Proven experience in a customer service or contact center role- Strong problem-solving... More Detail

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