Travel Resolution Specialist - German speaking

Updated: April 30, 2024 04:55 AM GMT

Ten Lifestyle Group

Gqeberha

Are you ready to make an impact and lead by example in a dynamic, customer-centric environment? We're looking for a motivated German-speaking Travel Resolution Specialist who not only excels in providing exceptional service but also embodies our core principles and values.

As a German-speaking Travel Resolution Specialist, y our role involves successfully resolving complaints and escalated complaints, with a focus on German language complaints, as per business requirements and provide the region and operations with support on all aspects of complaint resolution.

You'll take ownership of service delivery, resolve complaints efficiently, and collaborate cross-functionally to drive member-focused outcomes.

Additionally, you'll provide support to our Client Services team, serving as a point of contact for client-related inquiries and escalations.

You will work closely with Operations, Proposition, Product and Global CX on turning dissatisfied members into loyal advocates of the... More Detail