Customer Service Representative

Updated: April 29, 2024 12:20 AM GMT

Code Red Recruitment

Hermanus

Location: Hermanus, Western Cape

Remuneration: Ranging from R200k to R470k per annum (based on qualifications and experience)

Industry: Financial Immigration Services

Reports to: Team Leader

The Role

The Customer Services Representative (CSR) is a key member of the Sales & Operations team reporting to the Team Leader. The role is responsible for end-to-end delivery of customer outcomes and will facilitate and administer processes necessary to achieve mutually agreed customer outcomes. It will furthermore act as conduit between business and customers (after customer accepts quote for service/s), taking responsibility to ensure information is supplied to the company in a prompt fashion whilst keeping customers informed on progress until outcomes are successfully achieved. The incumbent will liaise with customers, internal staff, external service providers and partners.

Key Requirements

It is recommended that the candidate possess any combination of the following: a) Minimum... More Detail