Online Account Support Representative

Aide Home Health Care

Davao City, Davao del Sur

Job Description : As an Online Account Support Representative at AIDE Home Health Care in Davao City, PH, you will be responsible for providing exceptional customer service and support to clients utilizing our online platform.

You will act as the primary point of contact for account-related inquiries and concerns, ensuring a positive experience for all users.

Responsibilities : - Respond promptly to customer inquiries through various communication channels, including email, chat, and phone- Assist clients with account setup, troubleshooting, and general navigation of the platform- Collaborate with internal teams to resolve technical issues and escalate complex problems as needed- Provide ongoing support and guidance to clients on best practices for using our online services- Maintain accurate records of customer interactions and transactions in our CRM system- Identify opportunities for process improvement and contribute to the development of new features or enhancements- Stay... More Detail

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