Hotel Reservationist

Gooderson Leisure

Vryheid, South Africa

South African Citizens ONLY

Job Title Receptionist/Reservationist

Purpose of Position

The reservationist processes all reservation requests, changes and cancellations received by phone, email or third-party systems and OTAs, and provides attentive, courteous and efficient customer service at all times. The reservationist maintains a thorough knowledge of the Hotel/Resort, products, and services, as well as awareness of other roles and responsibilities throughout the organization. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to our guests in all reservations related functions while maximizing rate and occupancy.

Principal Duties and Responsibilities
• Answer incoming calls and assist with reservation availability and inquiries
• Explain resort product, services and other information about the resort as requested
• Remain up-to-date and familiar with procedures, activities, local attractions, current events... More Detail

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