Customer Service Manager

Zennya

Caloocan, Metro Manila

Job Description : We are seeking a dynamic and experienced Customer Service Manager to join our team at Zennya, a leading company in the wellness industry based in Caloocan, NCR, Philippines.

As a Customer Service Manager, you will be responsible for overseeing our customer service team and ensuring a high level of satisfaction for all our clients.

This role will require strong leadership skills, excellent communication, and a passion for providing exceptional customer service.

Responsibilities : - Lead and manage the customer service team to ensure a high level of customer satisfaction- Develop and implement customer service policies and procedures to enhance the overall customer experience- Handle escalated customer inquiries and complaints in a professional and timely manner- Monitor and analyze customer feedback to identify areas for improvement and implement strategies to address them- Collaborate with other departments to ensure a seamless customer experience across all... More Detail

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