Retail Manager – Growth Region

Updated: April 27, 2024 07:32 PM GMT

Airtel Zambia

Kitwe

JOB PURPOSE

To manage the Retail store operations and expansion to drive OpCo market share objectives and superior service delivery.

Drive excellence in customer onboarding and acquisition via KYC processes / platforms and other products at the retail stores while ensuring adherence to related regulatory and OpCo guidelines.

Deliver customer satisfaction and engagement in retail stores. Provide input in quality and training of retail staff. Support high standards of store ambience and merchandising.

Drive Revenue targets and ensure EBITDA growth and shop profitability.

REPORTING TO THE CUSTOMER EXPERIENCE DIRECTOR, THE MAIN DUTIES ARE :

1.Retail Management
• Drive sales through selling excellence and ground execution from the own retail shops.
• Recruit, induct, lead, manage, train and develop Shop Teams, and Retail staff to agreed procedures and standards.
• Drive Airtel money in all own retail shops, support zones on Mini shop rollout
• Ensure that all performance issues, and... More Detail