Customer Service Representative

Updated: April 27, 2024 05:59 AM GMT

Yaoyao Malaysia Info Tech Sdn Bhd

Kuala Lumpur, Federal Territory of Kuala Lumpur

Responsibility
• Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
• Responsible for the maintenance of private messages and comments on the brand's official social media.
• Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
• Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
• Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
• Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
• Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent... More Detail