BPO OPERATIONS TEAM LEAD

Valor Global

Biñan, Laguna

ONSITE: Southwoods Binan, Laguna

Job description
• Manages a team of approximately 10 to 13 Team of Expert and ensures that all key metrics of performance per client are met or exceeded.
• Acts as the first level of escalations and resolves all people issues within the team through regular feedback, one-on-one, and team meetings.
• Manages team performance and is responsible for the overall development of the team; Institute creativity and enhance team performance and motivation fosters career advancement of the team members within the project or lateral movement.
• Manages retention and attrition
• Ensures company policies and procedures are adhered to Closely works with OMs/CRE to discuss errors/quality issues
• Implements all programs, systems and procedures required by the management
• Works very closely with associates to resolve issues/problems through coaching
• Conducts meetings/daily huddles with the group on project and administrative concerns

Requirements
• At least 1year... More Detail

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