Team Lead: Bureau

Netstar

Midrand

Title

Team Lead: Bureau

Job Description
Team Management:

Monitor and manage team and their allocated productivity in line with SLA mandate.

Manage team tasks on allocated task managers in line with SLA mandate.

Ensure staff compliance to divisional and organizational processes, procedures and policies.

External Monitoring
Monitor customer sites and ensure maximum uptime to perform appropriate downloads.

Systems and Distribution Channels

Manage and monitor team’s data integrity and compliance on internal and external platforms and distribution channels.

Quality Assurance
Ensure Quality assurance checks are completed and communicated to team members and coach rectify where required.

Queries
Assist and complete allocated queries received from internal and external customers and delegate where necessary.

Reporting
Complete daily, weekly, and monthly reports for internal and external stakeholders and distribute accordingly.

Requirements
Matric. Certificate or similar in Team... More Detail

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