Marine Travel Consultant

American Express Global Business Travel

Zamboanga

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

The Travel Consultant delivers outstanding customer service and offers guide and knowledgeable travel advice. Travel Consultant meets and exceeds Service Level Agreements, using the in-house booking tools and represents AmexGBT Egencia as an ambassador of service excellence

What You’ll Do On a Typical Day
• Ability to operate in a multi-channel environment and be accountable to key performance indicators of success, such as customer satisfaction (CSAT) and key efficiency metrics (for example call adherence and call service metrics).
• Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or... More Detail

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