Customer Support Officer - Work From Home

Insider

Caloocan, Metro Manila

Job Description : Insider is seeking a Customer Support Officer to work from home in Caloocan, NCR, PH. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer support roles.

Responsibilities : - Respond to customer inquiries via email, live chat, and phone in a timely and professional manner- Resolve customer issues and complaints with empathy and efficiency- Maintain a high level of product knowledge to provide accurate information to customers- Escalate unresolved issues to the appropriate department for further assistance- Assist in tracking customer feedback and trends to improve products and services- Collaborate with the team to ensure a seamless customer experienceRequirements : - Reliable and resourceful individual with strong decision-making skills- Demonstrated leadership abilities in a customer-facing role- Proficient in using customer support software and tools- Excellent communication and interpersonal skills- Ability to... More Detail

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