Customer Support Engineer (HEMM Maintenance)

My Placement Management Consultants

Anandpur Sahib, Punjab

Role & Responsibilities
• 1. Carry out pre-delivery inspections (PDI) of machines at customer sites and at depots/workshops as required, and in conformance with the manufacturer’s specification, company policy and the regulations affecting the use. Ensure that there is no deficiency or defect likely to affect the safe working of a machine. Notify the appropriate Manager of any defective or unsafe equipment.
• 2. Repair machines on-site as required to ensure conformance with manufactures' specifications and Company policy.
• 3. Handover machines to customers and familiarise customers with safe machine operation by Company procedures.
• 4. Act as an ambassador for the Company, providing a high standard of customer care and being polite at all times.
• 5. Accurately complete all relevant paperwork including engineer reports, off-hire, pre/post-delivery inspection, and service sheets.
• 6. Update the system on machine status change i.e. PDI carried out, machine under repair.
• 7. Maintain... More Detail

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