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Agent-Front Desk-Lead

Updated: April 23, 2024 03:27 PM GMT


Marriott International

Marriott International

Minamiawaji, Hyogo

Job Description For Agent-Front Desk-Lead(HOZ83094) in Minami Awaji,Japan. Job Number 24070461Job Category Rooms & Guest Services OperationsLocation Fairfield by Marriott Hyogo Awaji Fukura, 512-154 Fukurako, Minami Awaji, Hyogo, Japan VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns... More Detail


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