Guest Service Supervisor

Updated: May 03, 2024 04:55 AM GMT

Marriott International

Nikko, Tochigi

Job Description For Guest Service Supervisor(HOZ79157) in Nikko,Japan. Job Number 24075911Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Nikko, 2482 Chugushi, Nikko, Tochigi, Japan VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and... More Detail

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