Lodging & Hospitality Resolution Associate

Updated: April 23, 2024 03:05 PM GMT

Sutherland

Portmore

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Lodging & Hospitality Resolutions Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! BPO Experience is MANDATORY for this position.

Job Description

Lodging & Hospitality Associates in this role get to:

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Responsibilities:
• Answers calls and responds to emails
• Identifying and solving customer challenges, including mediating between guests and hosts, and escalating issues appropriately
• Handles customer inquiries both telephonically and by email
•... More Detail