Account Support Manager

Updated: April 23, 2024 06:51 AM GMT

Shopee Philippines

Caloocan, Metro Manila

Job Description : Shopee Philippines is seeking a dynamic and experienced Account Support Manager to join our team in Caloocan, NCR, PH.

This part-time position is perfect for individuals at a mid-to-senior level with at least 8 years of relevant experience in account management or customer support.

Responsibilities : - Manage a portfolio of key accounts, ensuring customer satisfaction and growth- Develop and implement strategies to increase account retention and upsell opportunities- Collaborate with cross-functional teams to address customer needs and resolve issues promptly- Analyze account performance data to identify trends and opportunities for improvement- Provide regular reports and updates to senior management on account status and progress- Mentor and train junior account support staff to enhance team performance- Stay up-to-date on industry trends and best practices to continuously improve account management processesRequirements : - Bachelor's degree in Business... More Detail