Senior IT Support Specialist
Updated: March 02, 2024 04:37 PM GMT
Full-time Job in Parvomay, Plovdiv Province
Intuitive Surgical
Parvomay, BulgariaJob Description
Primary Function of Position:
The Senior IT Support Specialist is responsible for the advanced support of all Information systems hardware and software used by Engineering. They are the final escalation point for all IT owned issues in Engineering that cannot otherwise be resolved by other IT staff. They will participate as technical resources for projects and evaluations of new technologies where applicable to / for IT Operations. They are also responsible for training, mentoring, and developing team members to promote growth and technical knowledge within the department.
Roles and Responsibilities:
• Respond to requests for IT assistance directly from Engineering and Manufacturing, or as escalated from Tier I or II support
• Document and maintain processes, best practices, knowledge base and training materials
• Support all engineering needs including computers, printers, and other systems used exclusively for engineering
• Troubleshoot advanced OS, hardware, and... More Detail
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