Service Administrator

Updated: April 23, 2024 12:36 AM GMT

Unique Personnel

Brakpan

Reports To : Aftermarket Manager

Main Responsibilities / Functions Of Job

To provide administrative support to the Service departments by:
• Compiling Service and workshop quotations and confirming that all necessary details are available and correct before processing the request.
• Obtaining orders for service from Customers when required.
• Following up on all pending quotations on a regular basis.
• Opening all Service Jobs.
• Loading parts required for work on service jobs and continuously following up on parts availability with logistics staff.
• Loading and sending orders for external service providers.
• Expediting parts required for service work to be available when required.
• Confirming time sheets and ensuring that all labour hours reflects in the SAGE system.
• Closing service jobs once completed and invoicing work in accordance with customer orders and quotations. Run weekly SAGE report on open jobs and close if complete.
• Investigating and resolving service admin... More Detail