Customer Success - Pharmaceutical sector - Brussels

Updated: April 21, 2024 09:22 PM GMT

Page Personnel

Sint-Agatha-Berchem

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices. Functieomschrijving
• Addressing Customer Inquiries : Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.
• Problem Resolution : Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.
• Customer Assistance : Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.
• Maintaining Customer Records : Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.
• Communication Skills : Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.
• Team... More Detail