Service Management Analyst

Swissport

Casablanca-Settat

Service Management Analyst Jobs in Casablanca-Settat, Morocco at Swissport

Title: Service Management Analyst

Company: Swissport

Location: Casablanca-Settat, Morocco

Job Summary

The Service Management Analyst is part of Swissport’s Business Services organization in Morocco servicing multiple countries in Africa, Europe, Middle East and beyond. The role is responsible to ensure that the Service Management process and solution/tool are effectively and efficiently meeting the needs of the organization and its users. The ideal candidate should have a strong background in working with processes and tools for Service Management, Service Desks, Incident/Ticketing, etc. in the context of IT or other business processes. Additional background in business process performance analysis, KPI reporting, dashboards and improvement is a plus.

Job Responsibilities

Understand business requirements and priorities to configure, maintain and improve service management processes and tools.

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