RTG Technical Call Centre Supervisor

Reinhardt Transport Group (Pty) Ltd

Nigel

Introduction

A career opportunity exists at RTG TECHNICAL NIGEL, for the position of "CALL CENTRE SUPERVISOR"

Duties & Responsibilities
• Answer / make vehicle related phone calls.
• Respond efficiently / accurately to received calls
• Listens actively, confirm, clarify information to ensure procedural activation of support staff.
• Constant follow up / feedback on received calls Use software / databases, relevant tools to ensure swift resolution of received calls.
• Adhere to Company Policies / Procedures
• Plan / schedule vehicle services
• Daily / weekly reports
• Escalate breakdowns with high priority
• Uphold / maintain Call Centre objectives, performance standards and policies.
• Oversee duties of Call Centre Employees.
• Coach, train, motivate Call Centre Employees.
• Accurate time and attendance reports
• Housekeeping

Desired Experience & Qualification
• Matric Minimum
• 2 Years minimum experience in a Technical / Mechanical environment
• Understand Truck and Trailer... More Detail

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