Shift Manager for Kuya J Restaurant - (SM Pampanga)

Updated: April 20, 2024 09:05 PM GMT

Kuya J Food Group

Cabanatuan City, Nueva Ecija

SHIFT MANAGER

A. MANAGING PEOPLE
1. Provides clear roles and responsibilities to frontline team members
2. Positions and re – positions team members effectively.
3. Breaks are given properly and timely to team members.
4. Provides specific and timely feedback (positive and corrective)
5. Provides coaching to enable the team members to achieve shift goals.

B. MANAGING SERVICE
1. Customer Relations

1.1 Visible in the service area.
1.2 Interacts and initiates engagement with customers.
1.3 Presents a cheerful, positive attitude towards guests
1.4 Solicits and appropriately responds to customer feedback
1.5 Checks and directs team members and reinforces customer interaction

2. Service Quality
2.1 Monitor and properly positions team members
2.2 Assess service quality (SOS) when doing regular travel paths.
2.3 Detects and rectifies service deviations promptly

3. Speed of Service
3.1 Assesses speed of service on a regular basis
3.2 Implements zoning
3.3 Coordinates with the production... More Detail