Dialler Administrator (Contact Centre)

Updated: March 03, 2024 05:59 AM GMT

Full-time Job in Umkomaas, KwaZulu-Natal

Talksure Pty Ltd

Scottburgh, South Africa

MAIN PURPOSE OF THE ROLE

The Dialler administrator will play a key role in managing and developing business campaigns through a blended dialler and will be responsible for optimizing performance of the dialler to maximize sales opportunities, and continually analyzing campaign and agent performance to identify opportunities to increase contact rates and subsequent sales.

Manage the dialler real time to ensure optimal agent productivity, data penetration and metrics such as connects, DMCs, failed calls, abandonment rates, answer machines detect, customer messaging etc.
Work with outsource dialler providers to gain Best Practice and knowledge
Increase in data penetration levels
Increase in data to DMC conversions
Increase in agent productivity and utilisation
Responsible for preventing lost opportunities
Line monitoring
Dispo per Provider
Cause value/ Dispo relationship
Daily Dialler Performance Monitoring
AMM detection efficiency
DROP call rate
Contribute to the development and... More Detail