Customer Success Advocate

Updated: April 20, 2024 01:36 AM GMT

Best Company Ever

Makati, Metro Manila

• Execute and monitor customer health and adoption for a portfolio of clients through recruiter SaaS/platform training and on-boarding.
• Coordinate customer onboarding activities.
• Track and document progress and results from action plans and follow escalation procedures as needed.
• Track, triage, and communicate to internal stakeholders on customer issues.
• Conduct research on clients' recruitment and sourcing needs and assist them in achieving hiring needs by recommending appropriate Kalibrr services and products.
• Prepare internal reports that provide an understanding of Health of the Customer.
• Work closely with Account/Project Managers in reporting during Quarterly Business Reviews and meeting business renewal and retention targets.
• Ensure retention of existing clients in given portfolio
• Drive growth of portfolio through upsells & cross-sells
• Facilitate renewal sales process for accounts on portfolio More Detail