Customer Support Representative

RockWallet

St John's

At RockWallet, our vision is for anyone to be able to access and thrive in the digital economy. It’s our mission to help you make the most of the opportunities available by building products that empower people to navigate digital asset usage easily, securely, and with confidence. Our self-custodial, multicurrency wallet puts you in charge of your digital assets. RockWallet’s app makes it quick and easy to buy, use, store, and swap top cryptocurrencies, all in one place. RockWallet is registered with FinCEN as a Money Service Business.

The Customer Support Representative provides proactive and reactive Customer support, including product education and troubleshooting, while ensuring a positive Customer experience. Responsibilities include all facets of day-to-day support execution from handling inbound inquiries to proactive Customer outreach, opening/escalating tickets, and follow-up until resolution. The ability to execute is critical in this fast-paced and dynamic... More Detail

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