Customer Care Manager - Remote Work

Flyspaces

Caloocan, Metro Manila

Job Description : We are looking for a motivated and energetic Customer Care Manager to join our team at FlySpaces. This is a remote work position based in Caloocan, NCR, Philippines.

As a mid-to-senior level professional with at least 6 years of experience in customer care, you will be responsible for managing a team of customer care representatives and ensuring the highest level of customer satisfaction.

Responsibilities : - Lead and manage a team of customer care representatives, providing guidance and support to ensure exceptional customer service.
• Develop and implement strategies to optimize customer care operations and improve customer satisfaction.- Monitor key performance indicators and metrics to track team performance and identify areas for improvement.
• Handle escalated customer inquiries and complaints, resolving issues in a timely and effective manner.- Collaborate with other departments to address customer needs and enhance overall customer experience.
• Conduct... More Detail

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