Account Support Representative - Work From Home

Updated: April 19, 2024 04:01 PM GMT

Fetch Valet

Caloocan, Metro Manila

Job Description : Fetch Valet, a reputable company in the automotive industry, is seeking a dedicated Account Support Representative to join our team.

This full-time position allows you to work from the comfort of your home in Caloocan, NCR, PH. As an Associate Level employee, you should have at least 2 years of experience in a similar role.

Responsibilities : 1. Provide exceptional customer service to clients through various communication channels such as phone, email, and chat.

2. Assist clients with account-related inquiries, troubleshooting, and problem resolution.3. Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.

4. Maintain accurate records of client interactions and transactions in the CRM system.5. Develop a deep understanding of the company's products and services to effectively address client needs.

6. Proactively identify and address issues that may impact client satisfaction and retention.7. Work closely... More Detail