Technical Support Engineer - Davao City Project Engineer - Davao City

Updated: April 18, 2024 08:31 PM GMT

Reeracoen Philippines inc.

Davao City, Davao del Sur

Overview
• Salary

20,000 PHP ~ 25,000 PHP
• Industry

Telecommunication
• Job Description

• Provide telephone-based support to end users on network, internet and software related issues.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.
• Interface between internal operation and customer to resolve daily requirement and problem.
• Identify, research and resolve technical problems based on pre-established guideline & documents.
• Track & monitor issue raised to ensure timely resolution.
• Identify pattern of failures and symptoms of underlying issues.
• Work with network and system engineers in problem resolution.
• Work in a team to achieve the required KPI & SLA.

Qualifications
• Requirement

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or any relevant... More Detail