Front Desk Agent

Updated: April 18, 2024 11:25 AM GMT

Fairfield by Marriott

Kuta, Badung Regency, Bali

Job Number 24067740

Job Category Rooms & Guest Services Operations

Location Fairfield by Marriott Bali South Kuta, Jl. Wana Segara No.25, South Kuta, Bali, Indonesia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms... More Detail