Guests Relations & Reservations Executive

Updated: April 17, 2024 05:26 AM GMT

Buckingham Place

Tangalle

Buckingham Place.

IMMEDIATE START!

Guests Relations & Reservations Executive

For Our Popular, Long-Established International Boutique Hotel & Spa Near Tangalle

About the Role:

We are seeking a motivated and guest-centric individual to join our team as a Guests Relations and Reservations Executive. In this role, you will play a vital role in ensuring our guests have a memorable and enjoyable stay.
Main Duties & Responsibilities:
• Guest Focus: Handle all guest check-ins/check-outs, ensuring a smooth and efficient process.
• Guest Satisfaction: Proactively gather guest feedback and take necessary actions to address any concerns, exceeding expectations.
• Special Touches: Handle special requests such as dietary requirements, birthday celebrations, and anniversaries, creating personalized experiences.
• Concierge Expertise: Act as a concierge, providing recommendations and assisting guests with local arrangements.
• Record Keeping: Maintain accurate guest records and prepare... More Detail