Operations Manager

Updated: March 02, 2024 04:32 PM GMT

Full-time Job in East London, Eastern Cape

Aramex

East London, South Africa

Job description:

KEY RESPONSIBILITIES:
• Monitoring of the collection and delivery performance, isolating of problem areas and solutioimplementation,to achieve of 100% on time collections and deliveries.
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• Management of all operations staff, ensuring that staff are supervised, supported, trained and equipped to perform their tasks properly and professionally.
• Ensuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct. All policies and procedures must be made known to all operations staff.
• Consistently monitoring service levels and following up on each case of service failure originating from operations and/or a carrier and/or a 3rd party agents utilized by Aramex. Furthermore, the root cause of the service failure must be identified and addressed to prohibit and prevent any recurrence of the aforementioned service failures.
• Ensuring all operations staff clock in and out in strict accordance... More Detail