CUSTOMER SUPPORT ANALYST - BRUSSELS

Updated: April 16, 2024 02:00 AM GMT

iSTORM - IT RECRUITMENT EXPERTS

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As a Customer Support Analyst, you will be the key point between the end-users and WHISE. We count on you to give our customers and partners the best support experience they have ever had. None of your work days will be the same, guarantee!

Your Main Responsibilities Will Include
• Serve as the primary contact of our customers and partners and respond efficiently to their questions (phone, email, chat) with a “smile” (primarily in Dutch and French).
• Identify and reproduce problems independently and create a ticket for this, in English. Following thru bugs and communicating progress and resolution to the customer.
• Act as the customer advocate – relaying feedback and escalating issues and trends within WHISE.
• Contribute to the continuous improvement of the user experience by collecting customer feedback, placing suggestions in tickets, and discussing these with your manager at regular intervals.
• Ensure customers’ satisfaction in all touchpoints.
• Contribute to the quality of... More Detail